Return Policy

Return Policy 

 

Returns - Shipping Issues, Warranty

Our goal is your satisfaction.  If there are issues with shipping or product performance we want to resolve these as quickly as possible. 

The sooner you can tell us of any issues, the faster we can respond.  Pictures and any information you can provide always helps.

Please call us at 800.443.4421.

 

Biodegradable
Graphics Boards

Smooth paper board surfaces
Recyclable,Compostable
Acid Free available
Recyclable adhesives
Competitively priced
Cut to size

 

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Mounting Boards
for all your needs

Foam and Gator Boards
Adhesive Coated Boards
Plastic Boards for outdoors
Pouch Boards
Edged Boards
Biodegradable Boards
Special Cut Sizes

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Adhesive Coated
Mounting Boards

Acid Free permanent Adhesive
Repositionable boards
Heat activated adhesives
Two sided adhesive boards
Photo Boards
Made in USA
Foam, Gator and plastic boards 

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Gator Boards

Our strongest board
Warp resistent
Lightweight
Available with adhesive
Available cut to size
Choose white, black or natural
Made in USA

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Pouch Boards

Foam, Gator and more
Gloss, Luster and matte films
New Mountcor heavy duty boards
Thin Document sized rigid boards
Cold Pouch Boards available
Professional, affordable, easy to use
Pouch Board Laminators in stock

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Photo Mounting
Professional

Edged framing boards
CenterMount competition boards
Peel and stick boards
Self-stick gator
Digital sized boards

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Browse Our Product Groups
 

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Markets

Mounting

We serve a number of industries with fabricated solutions for mounting and laminating.  Click to view the key products for the markets below or give us a call.

► Photography
► Picture Framing
► Government/Education
► Print Shops
► Graphics Arts

Mounting Boards

Mounting

We stock a wide range of types and sizes of mounting boards for quick shipping.  Sizes up to 32"x40" are double-boxed to ship via UPS. Key Products include:

► Foam Boards
► Adhesive Boards
► Gator Boards
► Biodegradable Boards
► Pouch Boards

Adhesives and Films

Pouch Board

We stock a complete range of pressure sensitive cold mounting and overlaminating films as well as thermal hot films. We also convert sheets as well as rolls. Key products include:

► Double-sided Adhesive Sheets
► Mounting Adhesives
► Hot/Thermal Laminate Films
► Cold Adhesive Films
► Recyclable adhesives

Shipping

Shipping

We ship via UPS, Fedex and Truck Freight. Charges, if applicable, are added to your invoice. We can also ship using your shipping accounts. Charges are for standard delivery. Oversize items may be additional charge. Truck freight is quoted for your approval before shipping.  Expedited services are available.

Payment Methods

Credit Cards

Credit cards

We accept major credit cards.  For Government Purchasers, our CAGE Code is 44MU5 and our DUNS number is 083678420.

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Artgrafix Return Policy

Shipping - Please inspect all shipments on arrival for quantities and damage

Damage - In case of shipping damage, please call us at 800-443-4421 within 24 hours of receipt.

IMPORTANT - For truck shipments, note damage on the Bill of Lading before shipper leaves   (Failure to do so may limit your Claim) and ask driver for an OS&D reference number from the driver. For UPS/Fedex, if the damage is severe and not salvagable, you may refuse the shipment.  In all cases, do not dispose of the damaged goods as the Carrier has the right to inspect the shipment.  Please take cell-phone pictures of the damage and BOL and send to 'service@artgrafix.net'. We will file claims and send take appropriate steps (credit, reship or other actions) to resolve.

Short Shipment - If you did not receive your full order, please notify us within 24 hours of receipt so we can follow-up with shipping and carriers (sometimes multiple items can get separated during shipment). Please note Claims are to be filed with carriers within 7 days. For order entry/packing errors, we will reship and coordinate the return of those items.

 

Warranty Claims

If you believe your product is defective, please all us at 800.443.4421 or email us at service@artgrafix.net.  We can help to determine if the product may be defective and get the manufacturer involved.  We want to resolve these issues quickly and may need to recommend another alternative to have you complete your job. 

If defective, you will need to supply us a picture of the product label or equipment tag (to communicate the lot/serial number to the factory) and a picture of the defect if appropriate.  You may also have to send a sample of the defect to the factory as well (we will supply shipping info).

Manufacturers have their time limits on Warranty issues.  If you have a question on a Warranty, please contact us.

 

General Returns

If you want to return an item you no longer need or ordered in error, we accept returns within 45 days or shipment.  This does not apply to equipment or special sized items. The item must be the quantity ordered, in its' original packaging in saleable condition and overpacked as originally sent.

Please phone us at 800-443-4421 (toll-free) to receive a Return Authorization (RA) number before returning any item. Failure to do so may limit your credit.

All supply returns, other than for damaged or waranty issues, must be returned to us freight prepaid. For UPS returns, if you would like us to schedule a pick-up, we will issue a call tag and have your merchandise picked up ($20 UPS pick-up fee plus return shipment costs will be deducted from your credit). All returned may be subject a restocking fee of 15%.

Please return authorized items to:

Artgrafix
Returns Authorization RA(number)
98 Fort Path Road
Madison, CT 06443

Artgrafix - Serving you since 1986

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